Transmisión Livestreams

If you participate in an online event that is broadcasted via Transmisión Livestreams, you will find the answers to the most frequently asked questions below.

You can reach the event portal via the personal participation link that you received by e-mail. If this doesn't work, copy the link from the email in the address bar of your browser.

The portal functions on all common browsers. Internet Explorer is therefore not supported. Depending on your device, we recommend a current version of one of the following browsers:

Windows
Chrome, Firefox or Edge

Mac
Chrome, Firefox or Safari

iPhone/iPad
Safari

Android
Chrome or Firefox

At the start of your participation, your browser will be checked and you will be given instructions on how to update if necessary. Do you want to check this yourself in advance? These are the minimum version numbers for each internet browser:

Edge 79
Chrome 78
Firefox 60
Safari 12

Some browsers do not allow the video player to start automatically. This can even differ from user to user. In the video section (usually a black area) you can start the video or livestream yourself with the play button that appears on the screen. If you see the video but hear no sound, you need to unmute your player. You do this by moving your cursor over the image. At the bottom left you will see a speaker icon with which you can switch on the sound and manage the volume.

Depending on the cause, different solutions are possible:

• Move your mouse in the window with the moving image. Your browser may have muted the sound by default. A speaker icon appears at the bottom left with which you can switch on the sound
• Check if the sound from your computer is on and loud enough
• Refresh your screen (on most computers with F5)
• Close your browser and restart it via your participation link
• And just to be sure: if you want to hear the sound through your speakers, haven't you connected any earphones that prevent that?