FAQ

Documentation, videos and useful links can be found on the Help & Service area of our website. Check invitado.nl/en/support/saludo for tutorials on both the desktop version and the mobile Saludo app. You can find them in the grey bar on the left.

You can find Saludo's backend at saludo.invitado.nl. You log in with your Acceso account. Also from Acceso, you can access the Saludo management environment via the My apps button (top right in the menu bar).

The Windows password of the scanning laptop is sc@nner. Accessing the laptop does not give access to personal data. This data is stored encrypted and can only be accessed via the scanning software and with a valid Saludo account.

• Laptop: You will find the Saludo scanning application on the desktop of the scanning laptops.
• Mobile: If you want to use the mobile application and have not yet installed it, you can find it in the Apple and Google app stores. The full name in the app stores is Saludo Scan App by Invitado.

You log in with a QR code you received via Invitado. If you have lost it or have not received a QR code, you can find it in the Saludo management environment. In the left-hand column, go to Scanners and select the scanner you want to use in the overview. At the bottom of the page you will find the QR code that can be used to log in. You can download or print the QR code.

For security reasons, the scanning software is locked if it has not been used for some time. To unlock it, you need the QR code you received from Invitado or the organisation. Scan this QR code and you can scan again.

Check whether CAPS LOCK is activated. If so, switch it off by pressing the Caps Lock key again. Try scanning the QR code again.

If this does not solve the problem, check in the laptop's Windows settings whether Dutch, US or US International is selected for the keyboard layout. This can be found via the ⊞-key, Settings, Time and language, Language, Keyboard. If not, choose one of the three listed layouts and scan the QR code again.

In Puerto, check whether the guest meets the conditions to be synchronised with this scanning station. If not, update this and save the guest again. If the scan station is connected to the internet, the change should be synchronised within a maximum of 10 seconds. Scan the guest again. If the guest is again not found, contact Invitado.

Check that the printer is connected to the scanning station and turned on. The status bar on the right will then say Ready to print. If not, reconnect the printer. This is done by disconnecting and reconnecting the USB cable. Depending on the settings (e.g. because a guest does not get a new badge the second time he scans), you can reprint a badge via reprint, at the bottom left of the screen.

If you participate in an online event that is broadcasted via Transmisión Livestreams, you will find the answers to the most frequently asked questions below.

You can reach the event portal via the personal participation link that you received by e-mail. If this doesn't work, copy the link from the email in the address bar of your browser.

The portal functions on all common browsers. Internet Explorer is therefore not supported. Depending on your device, we recommend a current version of one of the following browsers:

Windows
Chrome, Firefox or Edge

Mac
Chrome, Firefox or Safari

iPhone/iPad
Safari

Android
Chrome or Firefox

At the start of your participation, your browser will be checked and you will be given instructions on how to update if necessary. Do you want to check this yourself in advance? These are the minimum version numbers for each internet browser:

Edge 79
Chrome 78
Firefox 60
Safari 12

Some browsers do not allow the video player to start automatically. This can even differ from user to user. In the video section (usually a black area) you can start the video or livestream yourself with the play button that appears on the screen. If you see the video but hear no sound, you need to unmute your player. You do this by moving your cursor over the image. At the bottom left you will see a speaker icon with which you can switch on the sound and manage the volume.

Depending on the cause, different solutions are possible:

• Move your mouse in the window with the moving image. Your browser may have muted the sound by default. A speaker icon appears at the bottom left with which you can switch on the sound
• Check if the sound from your computer is on and loud enough
• Refresh your screen (on most computers with F5)
• Close your browser and restart it via your participation link
• And just to be sure: if you want to hear the sound through your speakers, haven't you connected any earphones that prevent that?

You can refresh your screen (on most computers you do this via F5) or close your browser and reopen it via your participation link.

Refresh the page with a key combination or (if available) with the physical refresh key of your device:

Windows: [F5], [CTRL F5], [CTRL Shift R], [Refresh] and / or [CTRL Refresh]
Apple: [⌘ R], [Refresh], [Shift Refresh]
Chromebook: [Refresh], [CTRL Refresh]

If this does not help, view the possible causes and solutions on this page.

In many cases this is due to the settings of your browser. Go to Settings and change the appropriate setting. In Chrome you will find this under Advanced and then System. In Firefox under the heading Performance. Change the setting. If this doesn't fix the problem, reset the setting and check again. If the problem persists, the platform cannot be used on your device.

That's because we only activate the camera when necessary.

Click in the URL bar of your browser on the lock in front of the internet address. There you can allow the use of your camera and microphone. Then click on the settings button at the top right and run the test again. If multiple choices are available, try choosing a different camera and / or microphone in the pull-downs.

We automatically adjust the quality of image and sound to your connection. If you're having problems, your internet connection is currently not strong enough for the lowest quality. Can you connect to the internet in another way, via a cable or directly (and not via a VPN or Citrix connection)?

It may be that the sidebar is disabled by the organisation. Otherwise, if you move your mouse over the screen, you will see a round button at the bottom with one large and three smaller squares. This allows you to show and hide the chat and Q&A sidebar. If you click on this again, the sidebar will come back.

The participation link is unique and personal, so it can only be used on one device at a time. You can of course watch one screen with several people ;-)

During the event, a helpdesk is available for technical questions. You can reach the helpdesk via the link in the confirmation email you received, or via the button with the question mark at the top right of the event portal screen.

If the organization offers the possibility to switch sessions during the event, you can do this via the 'Switch sessions'-button at the top right of the platform screen.

With Intercambio Leadscan, your stand personnel can collect leads. They do this by scanning the QR codes on the visitor badges with the Intercambio Leadscan app on their smartphone. You will then receive the visitor's basic data from the exhibition's visitor database. This data can be enriched with additional data, provided by your stand personnel. They do this by answering the sales questions that you, as an administrator, can add yourself in the Intercambio Leadscan portal.

If the organization of the event in which you participate makes Intercambio Leadscan available, you will receive an email about this. In this message you will find the link for the portal in which you can configure the use of the Intercambio Leadscan app yourself.

To be able to scan leads during the event, go through the following steps:

1. Log in to the platform by using the link in the mail you receive. Confirm your log in with the verification code you receive each time you use this link.
2. Assign the available licenses to your stand personnel via LICENSES and mail the app users their credentials directly from the platform.
3. Add sales questions via QUESTIONS. By answering the sales questions, your stand personnel can enrich the scanned leads.
4. Now your stand crew can use the app to collect leads. The Intercambio lead scan app from Invitado can be found in the app stores of Apple (iOS) and Google (Android).
5. You can view, edit and download leads from the platform via LEADS.

Yes, we even have two quick start manuals for you:

• Intercambio Leadscan quick start manual for exhibitors (the portal)
• Intercambio Leadscan quick start manual for stand personnel (the app)

You can reach the portal via your personal login link. You will receive this link by email. Lost your login link? Then go to https://intercambio.invitado.nl. If your email address is added to the Intercambio system by the organizer of the trade fair, you can request your login link there.

You can reach the portal via your personal login link. You will receive this link by email. Lost your login link? Then go to https://intercambio.invitado.nl. If your email address is added to the Intercambio system by the organizer of the trade fair, you can request your login link there.

Licenses: the number of licenses available

Licenses assigned: the number of licenses already assigned to stand personnel

Total leads: the number of scanned visitors

Total scans: the number of successful scans (one visitor can be scanned multiple times)

On the Licenses page you can assign your licenses to your stand personnel. By default, the first license is assigned to your own name and email address. You can change the names and email addresses anytime, so that licenses can rotate. In that case, the scanned data of course will be saved.

The number of free licenses and whether you have the option to order additional licenses varies per trade fair and depends on the choice of the organizer.

In the portal you can add your sales questions via Questions. These question will be displayed in the Intercambio Leadscan app. By answering the questions, your stand crew can enrich the available basic data from the visitor database of the trade fair. If you do not add your own sales questions, there is always one comment field available in the app.

You can choose from six different types of questions:

Text input
Input option for short text (1 line).

Text area
Input option for longer text.

Select
A dropdown in which one option can be selected by default. If you want your stand personnel to be able to select multiple options, check Enable multiple select.

Single check box
A short text which a check box that can be marked if applicable. For example: 'Leaflet given to visitor'

Checkbox list
A list of options of which more than one can be selected.

Radiolist
A list of options of which only one can be selected.

For all components, the System name field determines the display in the portal, and Question determines the display in the Intercambio Leadscan app. Therefore, keep these Questions as compact as possible!

A smartphone with the Intercambio Leadscan app installed is a good start. In addition, a license link is required. You can find this in the portal. As an administrator, you have to share it with the users. You can log in with one device at a time per license link.

The Intercambio Leadscan app is available for Apple (iOS version 11.4 or newer) and Google (Android version 7.1 or newer).

Your stand personnel can download the leads that they have scanned themselves from the app. In the Intercambio Leadscan portal, a CSV file is available for download. You will this download via Leads. The download button is placed there in the upper right corner. The file contains all scans (including the information added by answering your sales questions). The same person appears as often in the file as scanned during the fair. On this page, you can also view the scans in a sortable and searchable list. If you want, as an administrator you can also remove individual scans from this list.

The Intercambio Leadscan app is available for Android and iOS, and can be installed from the app stores of both systems. The oldest supported iOS version is 11.4, for Android it's 7.1.

The Invitado Intercambio Leadscan app is available for iOS and Android:

• Download the app from the Apple App Store
• Download the app on Google Play

To activate the app, the administrator of the Intercambio account must link your name and email address in the portal to a scan license. He (or she) can then share the login URL and/or the QR code that you can scan with the app with you, for example via an e-mail sent from the system.

Yes! With this quick start manual for the Intercambio Leadscan app, you can get started before you know it!

You collect leads by scanning the QR codes on the badges of the visitors you meet. You open the scanner via the middle button in the white bar at the bottom of the app, or via Scan QR, at the top of the menu at the top right of the app. While scanning, you can switch cameras (front or back) and turn on your flash. With the large cross you close the scan function. Once the scanner recognizes a QR code, you will proceed to the next screen. There you can add information to your scanned lead, depending on the specific questions created by the exhibitor. In any case, there is always a field available for additional comments.

Yes, that's possible. All information is stored locally on your phone and synchronized as soon as an internet connection is available.

You can view statistics via the second button in the white bar at the bottom of the app and via Dashboard in the menu. You see here:

• The total number of leads scanned during the exhibition
• The number of leads scanned on behalf of your exhibitor
• The number of leads you scanned

In the Top 10 you can see which exhibitors have scanned the most leads during this fair.

You can view the leads you scanned via the first button in the white bar at the bottom of the screen and via Leads in the menu. Here you can also edit (or supply) additional information.

You can export your scanned leads via Export leads in the menu, via the button at the top right of the app. You will then receive an email with the leads you scanned in CSV format as an attachment to this message. Note: this option may be disabled by the Intercambio account administrator!

Yes, if you have a scan account for more trade fairs, you can easily switch or add accounts in the app. You do this via Events in the menu that you will find at the top right of the app.

If you have entered this FAQ via the app, the FAQ opens in the default browser you have installed on your phone. The Intercambio Leadscan app is still active in the background. You can close your browser screen and return to the scan app.