- Hybrid and online events
- Trade fairs and congresses
If you participate in an online event that is broadcasted via Transmisión Livestreams, you will find the answers to the most frequently asked questions below.
You can reach the event portal via the personal participation link that you received by e-mail. If this doesn't work, copy the link from the email in the address bar of your browser.
The portal functions on all common browsers. Internet Explorer is therefore not supported. Depending on your device, we recommend a current version of one of the following browsers:
At the start of your participation, your browser will be checked and you will be given instructions on how to update if necessary. Do you want to check this yourself in advance? These are the minimum version numbers for each internet browser:
Some browsers do not allow the video player to start automatically. This can even differ from user to user. In the video section (usually a black area) you can start the video or livestream yourself with the play button that appears on the screen. If you see the video but hear no sound, you need to unmute your player. You do this by moving your cursor over the image. At the bottom left you will see a speaker icon with which you can switch on the sound and manage the volume.
Depending on the cause, different solutions are possible:
You can refresh your screen (on most computers you do this via F5) or close your browser and reopen it via your participation link.
Refresh the page with a key combination or (if available) with the physical refresh key of your device:
Windows: [F5], [CTRL F5], [CTRL Shift R], [Refresh] and / or [CTRL Refresh]
Apple: [⌘ R], [Refresh], [Shift Refresh]
Chromebook: [Refresh], [CTRL Refresh]
If this does not help, view the possible causes and solutions on this page.
That's because we only activate the camera when necessary.
Click in the URL bar of your browser on the lock in front of the internet address. There you can allow the use of your camera and microphone. Then click on the settings button at the top right and run the test again. If multiple choices are available, try choosing a different camera and / or microphone in the pull-downs.
We automatically adjust the quality of image and sound to your connection. If you're having problems, your internet connection is currently not strong enough for the lowest quality. Can you connect to the internet in another way, via a cable or directly (and not via a VPN or Citrix connection)?
It may be that the sidebar is disabled by the organisation. Otherwise, if you move your mouse over the screen, you will see a round button at the bottom with one large and three smaller squares. This allows you to show and hide the chat and Q&A sidebar. If you click on this again, the sidebar will come back.
The participation link is unique and personal, so it can only be used on one device at a time. You can of course watch one screen with several people ;-)
During the event, a helpdesk is available for technical questions. You can reach the helpdesk via the link in the confirmation email you received, or via the button with the question mark at the top right of the event portal screen.
If the organization offers the possibility to switch sessions during the event, you can do this via the 'Switch sessions'-button at the top right of the platform screen.