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What the faq?

Streaming online events is a profession in its own right, as is visitor registration. Two activities in which we are respectively specialist and market leader. We are happy to tell you all about it, but understand if you have any questions. The most frequently asked questions can be found in this FAQ. But it goes without saying that our specialists are happy to answer all questions that concern you personally!

Transmisión Livestreams for participants

Who is this FAQ for?
How do I get to the website of the event?
Which internet browser do I need to participate?
The video or stream does not start.
I can see images, but hear nothing. What can I do about it?
The event just started, but I still see 'Waiting for host...'
The page keeps loading but no connection is established.
My camera switches itself off after the check, why is this?
The technical check indicates that there are problems with my microphone or camera, what can I do about this?
The stream keeps buffering or I get an error message when I click on the participation link.
The chat is gone, how do I get it back?
Can I attend with several people at the same time?
Is there a helpdesk available?
How do I attend another session?

Online events

Online events

Quotation & Briefing

Legal & GDPR

Invite & Remind

Online registration

Website, Mail & Hosting


Onsite registration

Event app

Intercambio Leadscan for exhibitors

What is Intercambio Leadscan?
I want to use Intercambio Leadscan, is that possible?
Which steps do I have to go through to be able to use Intercambio Leadscan?
Is there a manual for Intercambio Leadscan available?
Where can I find the Intercambio Leadscan portal?
Where can I find the Intercambio Leadscan portal?
What data is available in the dashboard of the portal?
How do I assign licenses to stand personnel?
How many licenses can I use?
How do I put together a form that can be filled out when scanning?
What does my stand personnel need to be able to scan?
For which devices is the Intercambio Leadscan app available?
Where can I manage and download my leads?

Intercambio Leadscan for stand personnel

For which smartphones is the app available?
Which app do I have to download exactly?
How can I activate the app?
Is there a manual for Intercambio Leadscan available?
How can I scan leads and add information?
Can I use the app without an internet connection?
What statistics can I view?
How do I view or edit my leads?
How can I download my leads?
I work at several trade fairs at the same time and want to use the app for more than one fair. Is that possible?
How do I go back to the app from this FAQ?


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